FAQ

How can I check my order status?

Once we shipped the product we share with you AWB number. You can check the status of your order by tracking online on the courier website

How can I return/replace an item?

Our courier partner will pick it up from your place. Do keep the product tags and packaging intact.

You can return/replace an item within 15 days of delivery.

What are the different modes of payment available?

You can use any one of the following payment methods:

Credit card
Credit card EMI of leading banks
Debit card
Net Banking
Cash on Delivery
E-Gift cards
Wallets
I have received a call/SMS/email asking for money

Beware: We NEVER request our customers for unsolicited financial information or advance payments in exchange of rewards. All our offers are available ONLY on our website and app
Please DO NOT respond to any Phone call/Email/SMS claiming to offer rewards/lucky draw prizes on behalf of Qubekart.

How can I cancel my order?

Go to My Orders and tap on order you wish to cancel. Click on CANCEL button.
Cancellation is not allowed if the order has been shipped.

When can I expect refund for my returned item?

Once we receive the original item, we will do quality check within 2 days and initiate refund.

– For prepaid orders, it will be initiated immediately to card/bank account. Your bank will take a maximum of 7 to 10 business days to credit this amount.
– For cash on delivery orders, it will be credited to your bank account through a NEFT transfer within 2 hours.
We will also keep you updated on email and SMS.

I don’t remember my password. Help!

Don’t worry! You can always login using your registered email ID or mobile number.

Follow these steps to login:

Enter your registered email ID or mobile number as your username at the login page
Click on the ‘Login Without Password’ button
Enter the OTP received on your email ID/Mobile number.
What are digital products?

These are goods and services that are delivered digitally. They include E-Gift Cards, digital movies and music, software, E-Books, online education and extended warranty, among others.

How to raise query/complaint?

It’s really simple, follow these steps –
Step 1 – Go to ‘My orders’
Step 2 – Open the relevant suborder
Step 3- Click on ‘Need Help’ Or ‘Report problem with order’.
Step 4 – Select your issue from the dropdown & submit it

Or Else Feel Free to write back at support@qubekart.com

Or Else Feel Free to contact at  1800 333 1212 (Toll Free)

And our team will get back to you through Email or SMS or call